Contact Us
Got a question about a booking, need help with your account, or want to partner with us? We're here to help.
Email Us
hello@scafflink.co.uk
We aim to reply within 24 hours
Call Us
01onal 234 5678
Mon–Fri, 8am–6pm
Scaffolders
scaffolders@scafflink.co.uk
Want to join ScaffLink?
Quick Answers
I need to cancel my booking
You can cancel via your booking confirmation email or by contacting us. Cancellations 48+ hours before erection receive a full refund minus a £25 admin fee. Within 48 hours, a 50% refund applies.
I need to extend my scaffold hire
You can request an extension directly through your booking dashboard. The weekly extension rate is shown on your booking confirmation. Your scaffolder is notified automatically.
My scaffolder hasn't turned up
Contact us immediately. If a scaffolder fails to arrive on the agreed date, you will receive a full refund. We take no-shows very seriously.
I have an issue with the quality of work
Please raise a dispute through your booking dashboard or email us with photos. We mediate between you and the scaffolder and will resolve the issue as quickly as possible.
I'm a scaffolder and want to join
Great! Visit our For Scaffolders page or email scaffolders@scafflink.co.uk. You'll need public liability insurance (£5m+), employer's liability, and CISRS cards for your operatives.